Delete your account
You can delete your Apex City account here, even if you have already uninstalled the app. Deletion is immediate and cannot be undone.
What gets deleted
- Your email, password, display name, avatar and every linked Google, Apple or Facebook identity.
- Your city and all progress, quests, event progress and achievements.
- Friends, alliance membership, gifts, visits, chat messages you wrote, push tokens and settings.
- Every session: the app and web client are signed out everywhere at once.
What we keep
Purchase and wallet records are kept for up to 7 years because tax and accounting law requires it. They are pseudonymised: tied only to an anonymous id ("Deleted Mayor") with no name, email or login, and cannot be used to play. Within 30 days nothing else remains in backups.
From inside the game
Open Settings → Account → Delete account, type DELETE and confirm. It calls the same endpoint as the form below. Want a copy first? Settings → Account → Export downloads everything we hold as JSON.
From this page
Signed in with Facebook?
You can also remove Apex City from your Facebook settings and ask Facebook to delete your data; Facebook calls our deletion endpoint and gives you a confirmation code you can check on the deletion status page. The result is identical to using the form above.
Need help?
Parents or guardians acting for a child, and anyone who cannot sign in, can email [email protected]. We answer data requests within 30 days, usually much sooner. See also our children's privacy statement.